In our Part 1 of this series, we discussed the needs assessment and quote preparation stages of the order flow and how important they are to a successful project. The process continues as we enter into the launch phase, which starts once an order is received for a new PCB assembly.
The Launch Process
In the niche market RBB serves of recurring small batch electronic assembly, it is especially crucial to follow a rigorous launch process for a couple of reasons:
- Because the customer rarely controls the timing of their demand, the clock starts ticking immediately to get everything ready for production (and continues to tick until the shipment is received by the customer).
- It’s very common that multiple new products are launching at the same time. Following a streamlined process keeps everything on time and running smoothly.
Here’s how the launch phase of order processing works at RBB:
Confirmation and Changes
The first step is to review all facets of the project to see if any changes have occurred since the proposal went out that would require adjustments to be made. Some common items that may have changed include:
- Quantity of boards and panelization. The quantity of the boards being ordered may have been updated and if so, the set up of the panelization may also need to change to allow the order to be processed more efficiently. These considerations are much less important with large batches but they could save considerable money on small batch work.
- Lead times of components from various suppliers. The lead times of the components going into the order may also have shifted (either shorter or longer) and may affect the overall timeline of the project. This is when your custom electronic job shop earns their money – by getting creative with their people and production schedule to overcome the unexpected and get the order out as close to the original due date as possible.
If no changes have occurred since the proposal phase, we simply confirm that everything is still correct and move on to the next step.
Our team holds a formal project kickoff meeting to bring all key players together and delegate tasks. Four departments are represented with each playing a crucial role to the success of the order:
- Review the circuit assembly in detail to assess the proper plan of attack.
- Schedule the first production run including machinery and labor needed to complete the order.
- Prepare a color-coded shop router to communicate to everyone on the shop floor whether the order has ROHS compliance requirements or is a new assembly.
- Make arrangements for any special packaging or shipping needs so that all’s ready to go.
- Technical Team
- Review any special instructions for the order and bring up any technical questions so these can be addressed and resolved.
- Program any equipment needed for the project and order any required fixtures or stencils needed.
- Review the test plan so that adjustments can be made in advance if needed.
- Coordinate component part arrival to coincide with the proper time in the schedule.
- Serve as the communication conduit to the customer to keep them updated on the status of the order or to enlist their help in resolving an issue.
Once the kickoff meeting is complete, the order is ready to go into production in its scheduled slot. In Part 3 of this series, learn more about that phase of the order flow process.
As the Sales Manager of RBB, Kurt is extremely detail-oriented and knows how to get things done in the often complex world of small batch assemblies. Kurt has been with RBB since 2001 and is a solid performer whose tenacity in serving his customers is outstanding.