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Patti Armstrong, Customer Liaison

Patti has been a part of the RBB team for over 25 years. As a customer liaison, Patti is her clients’ main point of contact for all quotes and purchase orders. Patti knows her clients well, and makes sure they’re always fully informed. She also has the deep experience to be able to anticipate issues before they happen so orders flow smoothly through the shop.

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Danielle (Dani) Fulks, Customer Liaison

RBB welcomed Dani in 2010. As a customer liaison, Dani’s clients love her energetic, upbeat approach. They know and appreciate that she always knows how RBB can best serve their needs.

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Sean Sweeney, Business Development Specialist

Sean joined RBB’s growing sales team with over 12 years of experience in direct sales and customer service. His role as business development specialist is to discover potential clients and properly identify the ways RBB can provide them effective solutions.

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Sammy Nixon, Director of Sales

Sammy came to RBB with 30 years of prior experience at Fortune 500 companies, 20 of which were in B2B sales and call-center management. Sammy consistently brings differentiating innovation to RBB’s customer service. He strongly supports workplace diversity by mentoring future leaders and creating new avenues of opportunity for women in leadership. Sammy’s role is to help RBB expertly serve the underserved market niche of recurring small batch electronics.

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Alisha Fletcher, Quality Manager

Alisha brought over 10 years of experience managing quality systems to RBB. She works closely with our clients’ quality and engineering departments to anticipate and resolve assembly challenges before they become delivery problems. With extensive experience in processes of all kinds, Alisha focuses on continuous improvement to help RBB remain exceptional—and the small batch experts.

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Amy Hart, Director of Operations

Amy is a proven leader who manages all the business processes and people necessary to deliver your products on time at the highest quality. This includes purchasing, material control, scheduling, manufacturing, and engineering support.

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Ross Lilley, Project Specialist

Ross has been with RBB since 1973, and has done just about all there is to do in the field of industrial technology over the years. Ross is a no-frills, hands-on guy who is intimately familiar with all aspects of panel design, assembly, installation, and testing. Those who know Ross attest that there is no mountain he won’t move for our clients.

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Dave Thomas, Quality Systems - Process Engineer

Dave Thomas brought over 25 years of direct engineering and client site expertise to the company. He is a true technical generalist who has personally led many improvement efforts in process, quality, and technical engineering arenas. Process improvements and equipment rollouts are his specialty. Dave is also our quality system management representative.

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Micki Hendrick, Director of Finance and Administration

Micki is responsible for all financial aspects of the company. She works directly with RBB’s outside accountants, attorney, and bankers to ensure stability in cash flow, financing of capital projects, and the correct reporting of financial statements and tax returns.

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Jim Tennant, President

Jim brings over 30 years of electronic manufacturing and engineering business experience to RBB. A longtime advocate of Lean Six Sigma improvement methods, Jim leverages these skills to provide the best electronic assembly manufacturing, quality, and delivery for our recurring small batch clients. As a former RBB client himself, Jim has a unique perspective—and, as a result, is always putting client needs first.

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Bruce Hendrick, CEO & Owner

Bruce’s greatest accomplishment, aside from his family, has been to assemble the best-in-class team described above and get them all pointed in the same direction: expertly serving the needs of the recurring small batch marketplace. Bruce serves as marketing manager and director of mojo—inspiring RBB’s special environment that draws talented people who love to serve clients.

In addition to RBB, Bruce founded Building Trust, LLC to share the success he’s had building trust at RBB with other businesses and organizations. His book, “On my Own: Recollections of an Unlikely CEO” is available on Amazon.

For more information, contact us today!

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