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RBB is Moving: A Small Batch of Q&As

Posted by Bruce Hendrick on Tue, May 22, 2018 @ 10:05 AM

RBB is MovingRBB is moving, so we know you may have some questions. In order to help answer those, below is some information which we believe will set your mind at ease.

Q: When is RBB moving?
A: The move begins June 1, 2018, and we will be in place and operating out of the new facility by June 30, 2018.

Q: Where is RBB moving to?
A: Our new address is 1909 Old Mansfield Road, Wooster, Ohio 44691.

Q: Why is RBB moving?
A: We are out of room on both the shop floor and the offices, and we need more room to grow!

Q: Will RBB be in full production during this move?
A: Yes.

Q: Will my existing and/or future orders be impacted?
A: All orders/shipments that have been confirmed for June will not be affected.

Q: Can I move my order into June?
A: These situations will be handled on a case-by-case basis. All inquiries related to this should be directed to Patti Armstrong at 1-888-732-6573.

Q: Will the move impact my order scheduled to ship in July?
A: No. The move will not affect confirmed July shipments or PCBA builds.

Q: Will my existing account with RBB be affected in any way by this move?
A: Absolutely not! This move will be virtually painless for our clients. In fact, it’s likely to provide them with additional growth opportunities.

Q: Will I need to make my billing department aware of any changes to the way they process invoices and/or any other information related to our engagement with RBB?
A: If you’re currently paying by physical check, please send your payments to our new address (1909 Old Mansfield Road, Wooster, Ohio 44691). Electronic payments will be business as usual.  

Q: Who should I contact if I have any move-related questions, and how can I reach them?
A: All questions should be directed to our main line at 1-888-732-6573. If your question is order-related, please ask for Patti Armstrong when you call. If your question is quote-related, please ask for Sean Sweeney. If you have a question related to the move itself, please ask for Jim Tennant.

Topics: About RBB

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